The full error typically reads:

"The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem."

runtime0.png


This generally can happen on PCs that have a corrupted or missing version of Microsoft Windows VC++ 2015 installed.  

Different things you can try to remedy this is:

  • Update your Windows Version to the most Current
  • Download the Microsoft Visual C++ 2015 Redistributable Update 3 (LINK TO MICROSOFT PAGE)
  • If you're not using Windows 10, you could also try updating your Universal C Runtime for Windows (LINK TO MICROSOFT PAGE)
  • We have also had success in providing users with a bundle of missing DLL files. You can try unzipping the files inside C:\Program Files (x86)\Raptr Inc\PlaysTV and restarting the Playstv Client.

If you are still unable to get past this error after following the above suggestions, you're welcome to let us know by sending in a Support Ticket with Client Logs attached.

How do I send logs for Plays.tv?