We've heard from users who get a message that looks like this:

"The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer.Try reinstalling the program to fix this problem."


This generally happens on computers that have a corrupted version of Microsoft Windows VC++ 2015 installed.  In order to fix it, please follow the instructions below


  1. Install Windows Updates: 
    1. Go to Start - Control Panel - Windows Update
    2. Check for updates
    3. Install all available updates
    4. After the updates are installed, restart your computer
    5. After the restart repeat the steps above again until no more updates are available.
  2. Download the Visual C++ Redistributable: http://download.microsoft.com/download/4/5/6/456cf79a-4046-4232-8e6f-7cf3d8075d9a/vc_redist.x86.exe
  3. Run vc_redist.x86.exe and select Uninstall
  4. Run vc_redist.x86.exe and select Install

If the above still does not work for you, please download and install the Universal C runtime at https://www.microsoft.com/en-us/download/details.aspx?id=48234