My uploaded video is stuck in a state of "Processing and will start playing when finished." It never finishes. How can I fix it?
Modified on: Fri, 25 Mar, 2016 at 1:42 PM
After uploading a video, some users that are getting a message like this:
Some of these videos will resolve themselves and get out of that state, but many don't. We'd like to get to the bottom of this, but we need your help. If you're getting this message, please send us a CS ticket message using the feedback feature. Include your logs.
In the text for the ticket, please include the following:
A link to the video that is stuck. It looks something like this: "http://plays.tv/video/47gd96ef56ws254de56"
A note about how frequently this happens to you. Does it occur with every video, or just occasionally.
- Don't forget to check the box for including logs.
Please understand that sending us this information won't necessarily allow us to fix your video, but it gives us more information so that we can lower the number of affected users, or fix it for many other users.
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