General Plays.tv Client FAQ

What are the system requirements for video capture?
The messages that you get when your system requirements are not met look like this: For PlaysTV, the message is “Your computer does no...
Wed, 7 Sep, 2016 at 2:14 PM
Audio Out of Sync Issues: Using Handbrake to Resync Audio
Audio Out of Sync Issues: Using Handbrake to Resync Audio Audio out of sync issues is a common issue. This issue used to be a lot worse but it can sti...
Thu, 1 Dec, 2016 at 11:12 AM
Overwatch Pins Are Not Being Saved
We recently released a Blog post regarding the status of Overwatch Pins with Plays.tv. I will provide a brief summary of it, but you may read the entirety o...
Fri, 13 Jan, 2017 at 11:42 AM
Recording: I can't record League of Legends. What can I do to fix it?
We hear from many Plays.tv users that they can't record League of Legends for some reason. This is a list of things that you can try in o...
Tue, 8 Nov, 2016 at 10:39 AM
Overwatch: How do I connect my Overwatch account to my Plays.tv account?
With the release of 1.16.3 of Plays.tv, you now have the ability to connect your Overwatch account to your Plays.tv account! It's an easy process, bu...
Fri, 4 Nov, 2016 at 1:17 PM
Errors: The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing
We've heard from users who get a message that looks like this: "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is mi...
Tue, 1 Nov, 2016 at 3:40 PM
Audio volume issues: Adjusting audio volume to the desired levels
When it comes to recording gameplay and voice chat there are multiple audio volume controllers that can cause the recordings to have a dif...
Wed, 9 Nov, 2016 at 2:36 PM
Errors: Why do I get a 'Bad Image' message about a MSVCP120.dll that contains an error?
 With the release of Plays.tv version 1.15.x, we've seen some users getting a message that says, "Plays.tv.exe - Bad image" and says that a...
Thu, 27 Oct, 2016 at 10:44 AM
I get an Error 22 when I try to record. What should I do to fix it?
Sorry to hear you can't record. Error 22 can come up when the video encoder's back-end initialization fails.  Try these possible solutions:  ...
Tue, 3 May, 2016 at 9:21 AM
Troubleshooting: How to read your Hardware Level for Plays.tv
If something is going wrong with your Plays.tv recordings, there is an easy way to find out how Plays.tv is interacting with your computer’s vide...
Fri, 7 Oct, 2016 at 10:26 AM