General Plays.tv Client FAQ

Why won't Overwatch record?
We have found several users that were unable to record Overwatch. The main symptoms for it are being unable to get recordings in either Automatic...
Tue, 19 Jul, 2016 at 10:54 AM
I get an Error 11 and I can't record. What can I do to fix it?
     Sorry to hear that you're getting an error 11 when you try to record.  This error comes up when there is something wrong with the directory that ...
Tue, 10 May, 2016 at 2:00 PM
Queued videos: Why do my videos say they are queued, but never upload?
We have heard from several users who say that they try to upload a video but they get a message that it is 'queued for uploading' and it gets s...
Mon, 8 Aug, 2016 at 3:52 PM
War Thunder: Why can't I record War Thunder?
War Thunder made a recent update on August 5th, 2016 that made it impossible for us, and other recording software that hook...
Mon, 28 Nov, 2016 at 11:22 AM
Rocket League: How to link up your Account to get post-match game data
With Plays.tv, you can play a game of Rocket League and after the match, your video will be labeled with the arena, participants, and your Rocket...
Mon, 17 Oct, 2016 at 11:08 AM
Alt-Tabbing: Why does alt-tab sometimes stop recording, or cause crashes?
We've heard from users who say that if they are playing a game and if they alt-tab out of it, the plays.tv client will stop recording. Coming back wit...
Wed, 2 Nov, 2016 at 10:06 AM
Upload Resolution: Why doesn't my uploaded video have the 1080H or 720H option?
As of 7/06/2016, A change was made in that we generate video resolutions in two phases: At the time of upload, you'll see that the 360, 480, 720, ...
Tue, 27 Dec, 2016 at 11:26 AM
Recording Glitches: Why do my videos come out with a blue tint, or look inverted?
We know that some users are getting videos that show a really strong color shift towards blue. This can be really apparent in League of Legends: ...
Wed, 2 Nov, 2016 at 11:10 AM
How do I turn off the plays.tv Milestone notifications in Windows?
Milestone notifications happen as a result of getting to certain thresholds in your plays.tv account on our website. They appear in the lower-left corner of...
Thu, 10 Dec, 2015 at 12:38 PM
Troubleshooting: How to disable Xbox Game DVR, in the case of software conflicts
We have found that some problems can be caused if Windows 10's Xbox Game DVR is on.   Such problems can be: Plays.tv is not recording ...
Tue, 1 Nov, 2016 at 10:22 AM