General Plays.tv Client FAQ

"The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing"
The full error typically reads: "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinsta...
Wed, 15 Feb, 2017 at 11:43 AM
How to Control what Audio Plays.tv will Record
All Audio that is coming through the Default Device in the Microsoft Playback Device Panel will be recorded. However, there are options to remove all audio,...
Mon, 30 Jan, 2017 at 12:51 PM
Adjusting Audio Volume to the Desired Levels
When it comes to recording gameplay and voice chat there are multiple audio volume controllers that can cause the recordings to have a difference in...
Tue, 7 Feb, 2017 at 3:00 PM
Errors: Why do I get a 'Bad Image' message about a MSVCP120.dll that contains an error?
 With the release of Plays.tv version 1.15.x, we've seen some users getting a message that says, "Plays.tv.exe - Bad image" and says that a...
Thu, 27 Oct, 2016 at 10:44 AM
I get an Error 22 when I try to record. What should I do to fix it?
Sorry to hear you can't record. Error 22 can come up when the video encoder's back-end initialization fails.  Try these possible solutions:  ...
Tue, 3 May, 2016 at 9:21 AM
Troubleshooting: How to read your Hardware Level for Plays.tv
If something is going wrong with your Plays.tv recordings, there is an easy way to find out how Plays.tv is interacting with your computer’s vide...
Fri, 7 Oct, 2016 at 10:26 AM
Why won't Overwatch record?
We have found several users that were unable to record Overwatch. The main symptoms for it are being unable to get recordings in either Automatic...
Tue, 19 Jul, 2016 at 10:54 AM
I get an Error 11 and I can't record. What can I do to fix it?
     Sorry to hear that you're getting an error 11 when you try to record.  This error comes up when there is something wrong with the directory that ...
Tue, 10 May, 2016 at 2:00 PM
Queued videos: Why do my videos say they are queued, but never upload?
We have heard from several users who say that they try to upload a video but they get a message that it is 'queued for uploading' and it gets s...
Mon, 8 Aug, 2016 at 3:52 PM
War Thunder: Why can't I record War Thunder?
War Thunder made a recent update on August 5th, 2016 that made it impossible for us, and other recording software that hook...
Mon, 28 Nov, 2016 at 11:22 AM