General Plays.tv Client FAQ

Crashes: My PlaysTV client crashes when I try to watch one of my videos. How can I get it fixed?
You may be a Plays.tv user who is having a problem like this: You get recorded videos, but when you try to watch a video in the client,...
Wed, 2 Nov, 2016 at 11:11 AM
What Is Error 20032? (Can't Record)
Error 20032 is one of several errors that can come up indicating that the program is unable to record at the moment. This particular error occurs when the v...
Wed, 21 Dec, 2016 at 11:14 AM
I get an Error 16 message and I can't record. What can I do to get this resolved?
This error comes up when you may have low disk space in your recording drive.  Plays.tv measures the percentage of a hard disk's free space, not the act...
Tue, 10 May, 2016 at 2:15 PM
I have no sound or audio in my recordings, but there is video. How can I get sound again?
We know that some users of Plays.tv get no sound or audio in their recordings. If you are in this group, do you use a USB headset called the Razer Kraken Ch...
Wed, 23 Mar, 2016 at 11:48 AM
Why can't I connect my CS:GO account to Plays.tv? I never get the connection screen.
The method of getting the CS:GO connection to occur is to merely begin playing a game of CS:GO while the Plays.tv client is running. After your ...
Wed, 7 Dec, 2016 at 12:58 PM
Black Screen videos: Why do my videos come out with black screens and audio only?
We have heard from users who are saying that after they record a video with the Plays.tv client, the video is just a black screen. There is audio in th...
Thu, 25 Aug, 2016 at 9:47 AM
Can I choose which games will be recorded with PlaysTV, and which will not be recorded?
While it's a relatively common request among Plays.TV users, we do not currently have an option available to designate or blacklist games for recordin...
Wed, 28 Dec, 2016 at 2:46 PM
Why do my videos come out pixelated or have graphics problems?
We have heard that some users are getting recordings that look like this: We know that this 'pixelated' issue happens with som...
Tue, 22 Mar, 2016 at 12:44 PM
I can't get the PlaysTV client to launch. It is an active process but nothing comes up. How can I fix it?
We hear from some users who see that the Plays.tv client is running but the interface won't come up. Sometimes after launching it, you will get a messag...
Tue, 8 Dec, 2015 at 10:08 AM
Can I choose the installation folder for Plays.tv?
We hear some questions from our users that are interested in choosing a custom location to install the PlaysTV client into.  Usually, this question co...
Tue, 3 Nov, 2015 at 10:29 AM