General Plays.tv Client FAQ

Rocket League: How to link up your Account to get post-match game data
With Plays.tv, you can play a game of Rocket League and after the match, your video will be labeled with the arena, participants, and your Rocket...
Mon, 17 Oct, 2016 at 11:08 AM
Blue Tint in Recorded Videos
There is an issue we've seen where a users recorded video may end up having a blue-ish tint.  We believe this issue is can be caused by drive...
Wed, 15 Feb, 2017 at 4:14 PM
How do I turn off the plays.tv Milestone notifications in Windows?
Milestone notifications happen as a result of getting to certain thresholds in your plays.tv account on our website. They appear in the lower-left corner of...
Thu, 10 Dec, 2015 at 12:38 PM
Troubleshooting: How to disable Xbox Game DVR, in the case of software conflicts
We have found that some problems can be caused if Windows 10's Xbox Game DVR is on.   Such problems can be: Plays.tv is not recording ...
Tue, 1 Nov, 2016 at 10:22 AM
Crashes: My PlaysTV client crashes when I try to watch one of my videos. How can I get it fixed?
You may be a Plays.tv user who is having a problem like this: You get recorded videos, but when you try to watch a video in the client,...
Wed, 2 Nov, 2016 at 11:11 AM
I get an Error 16 message and I can't record. What can I do to get this resolved?
This error comes up when you may have low disk space in your recording drive.  Plays.tv measures the percentage of a hard disk's free space, not the act...
Tue, 10 May, 2016 at 2:15 PM
I have no sound or audio in my recordings, but there is video. How can I get sound again?
We know that some users of Plays.tv get no sound or audio in their recordings. If you are in this group, do you use a USB headset called the Razer Kraken Ch...
Wed, 23 Mar, 2016 at 11:48 AM
Why can't I connect my CS:GO account to Plays.tv? I never get the connection screen.
The method of getting the CS:GO connection to occur is to merely begin playing a game of CS:GO while the Plays.tv client is running. After your ...
Wed, 7 Dec, 2016 at 12:58 PM
Black Screen videos: Why do my videos come out with black screens and audio only?
We have heard from users who are saying that after they record a video with the Plays.tv client, the video is just a black screen. There is audio in th...
Thu, 25 Aug, 2016 at 9:47 AM
Why do my videos come out pixelated or have graphics problems?
We have heard that some users are getting recordings that look like this: We know that this 'pixelated' issue happens with som...
Tue, 22 Mar, 2016 at 12:44 PM