General Plays.tv Client FAQ

How to Record with Plays.tv
There are 2 methods for recording with Plays.tv: Automatic and Manual. You can choose which one you want to use in the Plays.tv Preferences under "Vide...
Thu, 16 Feb, 2017 at 2:59 PM
How to Control what Audio Plays.tv will Record
All Audio that is coming through the Default Device in the Microsoft Playback Device Panel will be recorded. However, there are options to remove all audio,...
Mon, 30 Jan, 2017 at 12:51 PM
'Runtime Error! R6025 - pure virtual function call'
This is a Visual C++ error that can happen to some users. Currently we recommend: Making sure the Plays.tv Client and whatever game is affected are not ...
Fri, 10 Feb, 2017 at 4:31 PM
Recording Issues and Common Solutions
Although somewhat similar to the 'Not Able to Record' article, this will focus primarily on issues where you can record gameplay, but it either stop...
Wed, 22 Feb, 2017 at 4:22 PM
Deactivating Your Plays.TV Account
To deactivate your Plays.TV account, just log into your account on the web, then go to the Edit Profile menu. From there, you'll be shown the Basic In...
Mon, 27 Feb, 2017 at 12:36 PM
Adjusting Audio Volume to the Desired Levels
When it comes to recording gameplay and voice chat there are multiple audio volume controllers that can cause the recordings to have a difference in...
Fri, 24 Feb, 2017 at 3:39 PM
Problematic Games List
There are some games that we are aware of that can either have problems recording, or can't record entirely. While this may not be a perfect list, it ma...
Mon, 27 Feb, 2017 at 11:15 AM
How to read your Hardware Level for Plays.tv
You may be able to self-diagnose your issue by looking at the Hardware Level. To find the Plays.tv Client Log file: 1. Open up a File Explorer...
Wed, 22 Feb, 2017 at 4:20 PM
How to Edit and Share Videos
Once you have a video recorded and showing inside the Plays.tv Session View, you can start editing what clip you want to share. First click on the Session t...
Wed, 8 Feb, 2017 at 3:58 PM
Videos Stuck in "Queued" state
There have been cases seen where an upload will not complete and be stuck in a Queued state. We have been unable to find the exact cause of why this ma...
Fri, 24 Feb, 2017 at 3:15 PM