General Plays.tv Client FAQ

Why Can't I upload to Plays.tv?
For difficulty with uploading videos and for  videos that appear to be stuck in the queue, we recommend doing the following: Log out of the client and th...
Fri, 9 Dec, 2016 at 10:19 AM
How does the Auto-Manage space setting work?
The Auto-Manage space feature of Plays.tv lets you allocate a storage limit for videos. When this feature is enabled, Auto-manage space will move ol...
Tue, 23 Aug, 2016 at 3:59 PM
Why do my recorded videos appear laggy, choppy, or with a low framerate?
We hear from users of Plays.tv who say that after they play a game, their recordings of the game on their hard disk are laggy. In other words, the video doe...
Tue, 15 Dec, 2015 at 11:57 AM
How do I send in my logs for Plays.tv?
When technical problems happen with Plays.tv, you can contact us in order to try to get help in solving the issue. Sometimes, the problem can be solved easi...
Tue, 8 Mar, 2016 at 10:55 AM
Why are some of the recording options greyed out for me in Plays.tv?
If you see some recording options at the bottom of the window greyed out in the Plays.tv preferences, it means one of two things: If you are cu...
Mon, 27 Jun, 2016 at 10:16 AM
How do I control what sounds get recorded in my videos, like microphones or music?
All sounds get recorded with Plays.tv. There is no way to not record one or more sound sources from being recorded with Plays.tv. When you record vi...
Mon, 21 Mar, 2016 at 12:23 PM
How do I get my YouTube subscriptions to show up in the Plays.tv client?
Plays.tv has added the ability to bind a YouTube account to your Plays account.  However, in order to get YouTube subscriptions (YouTube "friends&qu...
Thu, 28 Apr, 2016 at 4:36 PM
Why don't I get League Of Legends match data for my video clips? I didn't get any pins.
In order to get match data (pins) for League of Legends, you must have your League of Legends account connected to Plays.tv. You can ...
Tue, 6 Dec, 2016 at 3:41 PM
Why are audio and video out of sync when I watch video clips from Plays.tv?
We are aware that sound and video can sometimes be out of sync when you watch videos recorded with Plays.tv. It happens because the encoding for H.264 th...
Thu, 24 Sep, 2015 at 12:00 PM
Where do I go if I need to update or reinstall my drivers for Plays.tv?
Plays.tv relies very heavily upon the host computer to have current and properly installed drivers. When things go wrong, it may be helpful to reinstall you...
Tue, 1 Mar, 2016 at 2:38 PM