General Plays.tv Client FAQ

Can I choose the installation location for Plays.tv?
There is currently no method to change the installation location for Plays.tv. It is set to install itself on your main drive (Typically C:/) under Program...
Tue, 7 Feb, 2017 at 3:37 PM
Auto-Manage Space - What does it do?
The Auto-Manage space feature of Plays.tv lets you allocate a storage limit for videos. When this feature is enabled, Auto-manage space will move older ...
Wed, 1 Feb, 2017 at 11:17 AM
Why do my recorded videos appear laggy, choppy, or with a low framerate?
We hear from users of Plays.tv who say that after they play a game, their recordings of the game on their hard disk are laggy. In other words, the video doe...
Tue, 15 Dec, 2015 at 11:57 AM
How do I send in my logs for Plays.tv?
When technical problems happen with Plays.tv, you can contact us in order to try to get help in solving the issue. Sometimes, the problem can be solved easi...
Tue, 8 Mar, 2016 at 10:55 AM
How do I get my YouTube subscriptions to show up in the Plays.tv client?
Plays.tv has added the ability to bind a YouTube account to your Plays account.  However, in order to get YouTube subscriptions (YouTube "friends&qu...
Thu, 28 Apr, 2016 at 4:36 PM
Why don't I get League Of Legends match data for my video clips? I didn't get any pins.
In order to get match data (pins) for League of Legends, you must have your League of Legends account connected to Plays.tv. You can ...
Tue, 6 Dec, 2016 at 3:41 PM
"Missing DLL! This machine requires Windows Media Pack to record"
This article is for those that have received this error message in the client: Missing DLL! This machine requires Windows Media Pack to record. For mor...
Fri, 10 Feb, 2017 at 1:29 PM
How do I register or sign in to the Plays.tv client?
First let's assume you've already downloaded the client. Next, you'll need to launch the client. If you don't have a Plays.tv account ...
Thu, 28 Apr, 2016 at 4:22 PM
Why does it say that my League Summoner name is already linked to a different Plays.tv account?
We hear from many users who are trying to link their League of Legends Summoner account to their Plays.tv account, but they get a message like this:  &qu...
Thu, 17 Mar, 2016 at 10:12 AM
"There is no disk in the drive. Please insert a disk into drive E:"?
"There is no disk in the drive. Please insert a disk into drive E:." We have found 2 potential workarounds currently: 1. Find out...
Fri, 10 Feb, 2017 at 3:12 PM