General Plays.tv Client FAQ

War Thunder won't Record
War Thunder made an update on August 5th, 2016 that made it impossible for us, and other recording software that hooks directly, to be able to h...
Fri, 24 Feb, 2017 at 3:36 PM
Blue Tint in Recorded Videos
There is an issue we've seen where a users recorded video may end up having a blue-ish tint.  We believe this issue is can be caused by drive...
Wed, 15 Feb, 2017 at 4:14 PM
How to disable Plays.tv Desktop Notifications
There are no preferences to disable the desktop notification in the Plays.tv client or in your Account Settings. However, you can still disable them throug...
Fri, 24 Feb, 2017 at 3:04 PM
How to disable Windows Game DVR
We have found that some problems can be caused if the Windows 10 Game DVR is enabled.   Such problems can be: Plays.tv is not recording your game ...
Fri, 24 Feb, 2017 at 3:23 PM
Plays.tv Client Crashes when trying to watch a Recorded Video
There is a known issue happening to some where you are able to open the client and record gameplay, but when you try to watch a video in the client,...
Fri, 24 Feb, 2017 at 1:17 PM
Black Screen Videos
There are reported cases where gameplay is recorded, but the resulting video is completely blank (or black), but still has the game audio playing.  ...
Fri, 24 Feb, 2017 at 1:04 PM
Pixelated or Static Videos
Pixelated or Static Videos look like this:We know that this 'pixelated' issue typically can happen with some Nvidia cards and Intel Chipsets; espec...
Wed, 22 Feb, 2017 at 4:01 PM
Can I choose the installation location for Plays.tv?
There is currently no method to change the installation location for Plays.tv. It is set to install itself on your main drive (Typically C:/) under Program...
Tue, 7 Feb, 2017 at 3:37 PM
Auto-Manage Space - What does it do?
The Auto-Manage space feature of Plays.tv lets you allocate a storage limit for videos. When this feature is enabled, Auto-manage space will move older ...
Wed, 1 Feb, 2017 at 11:17 AM
How to send Client Logs for Plays.tv
In order for our Customer Service Reps to further investigate technical issues we'll need to see the log files that your Plays.tv client creates. When ...
Fri, 24 Feb, 2017 at 2:59 PM