Started to happen about 3 days ago. About 10 - 20 minuets into a game of League of Legends the game freezes up for about 2 seconds and I get the following error message in my Windows Application log. Looks like the encoding server crashes for whatever reason. After the game, the session video is not saved because of the crash. Has anyone else been experiencing this issue? Does anyone have a fix for this issue? Thanks.
Plays.tv Encoder Server
1/25/2016 9:23 PM
Faulting Application Path: C:\Program Files (x86)\Raptr Inc\PlaysTV\plays_encoder_server-108078.exe
Problem Event Name: APPCRASH
Application Name: plays_encoder_server-108078.exe
Application Version: 126.96.36.199
Application Timestamp: 56a18cf2
Fault Module Name: plays_encoder_server-108078.exe
Fault Module Version: 188.8.131.52
Fault Module Timestamp: 56a18cf2
Exception Code: 40000015
Exception Offset: 000478fd
OS Version: 10.0.105184.108.40.206.768.101
Locale ID: 1033
Additional Information 1: c9af
Additional Information 2: c9af8e8087f520fa8a3a0b8996558c98
Additional Information 3: 092c
Additional Information 4: 092c9e6a110cf1debeedf0dc9d9ca577
Extra information about the problem
Bucket ID: 6482afcde2857fd9cd71cd0fe968cf33 (107906778994)
OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-8Q8L8P1
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type x64-based PC
System SKU To Be Filled By O.E.M.
Processor Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, 3301 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P2.30, 6/29/2012
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASRock
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.0"
User Name DESKTOP-8Q8L8P1\Stefan
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 12.2 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 13.9 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
MSI R9 390
Driver Version: 15.301.1201-151223a-297971C
Thanks for letting us know about this issue. We'll definitely look into it. I've responded to your ticket (#24651).
@bFlux did you ever get it fixed? i'm having the problem when I start the game h1z1. Every other game is fine.
Still working with the support team to get it fixed. Can you check your log file at %APPDATA%\Roaming\PlaysTV\LTC\[encoder32] <GameName.exe>.log. I get a bunch of "InterModuleComm::_InternalInit: Could not allocate memory for shared memory" errors right the encoding server crashes.
After some playing around I was able to get the program to run by running it in compatibility mode with 'Windows 7' as the selected target.
Interesting. I'll make sure to keep a note of that if we see the same issue for other users.
I'm having the exact same problem !!!
Tried compactibiliyy mode and still not working .. please a fix ..
If you're getting this error, I'd recommend recreating the issue and then making a ticket with logs attached. It can help us figure out why it's crashing.
To send logs you just right-click on the Plays.tv taskbar icon, select Help > Feedback, fill out the info and make sure the checkbox is selected. Post back here to let me know you have sent it.