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Slow library scaning

So I have problem where the recorder scans REALLY slow on startup. I made a support ticket 29 days ago and still no answear. In the ticket I said that it never stops scaning ,now it completes the scaning after like 5 or more minutes, which increase my cpu usage and temps.
P.S proof that the ticket is 29 days ago -

1 person has this problem
1 Comment

Our bad. Some issues recently slipped through the cracks due to the large volume of tickets we had received. I will reply back to your ticket right now.

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