I'm trying to upload my clip on plays.tv and it never responds. I don't understand why it's doing this. I've taken my firewall down, resinstalled, and tried to start as administrator. None of these worked. I can't find a solution. Thanks.
This is what it looks like by the way. I'm not sure what player it uses to run the videos so I'd just download a driver for it. But i'm not sure what it is.
We use VLC for our video player. Although it seems like you already sent in logs. I'll take a look at those as well.
Not yet since it's a very specific issue that only hits a few people. I did see a Python error in the logs you sent in which I'm having engineering take a look at.
However, does this only happen with Dead by Daylight videos, or do other game's videos cause this problem as well?
Can you let me know what your download/upload speed is? Are you on a wireless network?
What is the usual amount of time of the videos you're trying to upload?
Have you tried uploading a very small clip? (5-15 seconds)
have the same problem with dead by daylight videos.
the client just stops working for a while, after a few minutes it works again.
usually when i click on save to plays tv, the screen flashes a bit, and it creates a new video on the left side with an "uploading bar" , but here it does not create it.
In my directory for playstv it creates the new video file, but simply does not upload it
the whole clip that i did not cut yet is called
when seleting a bookmark and clicking save to plays tv, then name it and click save to plays tv,
the client bugs out, creates
but is not uploading it.
i will go update my windows and nvidia drivers and let you know if it worked
both updated, still not working.
any kind of max videos uploaded to plays?
I uploaded 202 videos so far :/
There should not be a max, but we're looking into the issue where videos are stuck in processing still.
If you have not already, create a ticket with logs attached.
To send logs you just right-click on the Plays.tv taskbar icon, select Help > Feedback, fill out the info and make sure the checkbox is selected. Post back here to let me know you have sent it.