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First time using Play tv. black recording

im new to play tv so im not sure if i did something wrong. 
i did an lol match it recorded sound but it didnt record my screen at all ive posted a clip on site and its still black pls if anyone knows whats wrong id like help.

I apologize for not responding earlier. 

It not recording anything can be caused by lots of different things which are usually tied to something on a user's PC. If you have not done so already, I'd recommend recreating the problem and then send in a ticket with logs attached for us to investigate.

(However, it does seem from your ticket that you have now resolved the issue soon after posting about it. But let us know if it comes back or you have any other questions or concerns.)

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