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League of Legends freezing and then disconnecting

It freezes the game for around 20secs before it starts to record as you can see in the highlight below, then disconnects the game and after 20secs it reconnects again.

I saw that you made a ticket in our system about the same thing. I have replied back to it just now. Hopefully we'll be able to solve what is causing this issue.

Happens the same thing with the Legacy Client

still with the problem

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