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Can't record gameplay sound

Hi,

I'm relatively new to plays.tv as I have just finished building my first computer.  Everything works great on it so far.  I'm having a bit of an issue with this program though.  It records my video gameplay no problem...But for some reason it isn't recording my audio from in-game.  I have Creative t10 speakers plugged in that work just fine.  The game I'm playing is H1Z1.  Not sure if anyone else is having this issue, but I'm watching other peoples videos on here and they all have the gameplay sound in theirs.  Help would be appreciated on this matter.

Thank you!

1 Comment

Hey there,


For this type of issue, we'll definitely have to take a look at client logs. It seems like you already made a ticket for this issue in our support system. If you can, follow the instructions we replied with to send us logs and hopefully we'll be able to figure out what went wrong. Thanks!

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