Start a new topic

Bad format

I’m trying to play a video but it isn’t working, it dosen’t show in the program but I found it in the files. When I try to play the file it won’t work.

It sounds like the file may have become corrupted. Does this happen to all videos, or just a certain one? 

Do you remember if the game session that it was recorded from was able to exit correctly? For example, it didn't end with a game being forced to shutdown quickly, or a PC crash.

Not sure how it ended, there are like 5 similar ones.

It would be rare for it to affect that many sessions if it was a crash. However, it's still something we can look into.

I would recommend creating a support ticket if you have not already. If possible, feel free to mention that we spoke through the forums.

https://support.plays.tv/support/solutions/articles/12000040969

Login to post a comment