NOTE: This does not apply to Mic Desync. This will only work if all of your audio is desynced evenly.
If you've experienced Audio Desync, we have found that using Handbrake can help shift the audio track to be in sync with the video track.
Before starting, make sure that Plays.TV is closed.
1.Download Handbrake. Handbrake is a free open source program used for converting videos.
2.Install and Open Handbrake
3.Click on Source and then when prompted, select File
4. Select the location of your Plays.TV video folder and select the video that is having desync issues.
5. Click on browse on the Destination bar and go to the same destination as your Plays.TV video folder.
The name can be anything, as it will not affect the Plays.TV client, but make sure the file type is .mp4 (i.e 2016_08_25 _13_50_37-ses-1.mp4 or Test.mp4)
6. Afterwards, go through each tab, making sure each setting is correct. For Picture, change Anamorphic to None. Depending if you recorded in 720p or 1080p the Source file resolution will correspond to the file.
7.Skip the Filters tab. For Video be sure to set the codec to H.264 (x264) for AMD or Nvidia Processors and H.264 (Intel QSV) for Intel Processors. FPS should be set to "Same as source". Quality depends on the bitrate setting of what you recorded 50 Megabits per second = 50000 kilobits per second, 25 Megabits per second = 25000 kilobits per second and so on. X264 Preset should be at Slow for AMD and Quality for Intel to make sure the recording will not be blurry.
For more information refer to the image below.
8. On the Audio tab, be sure that the Codec is on AAC and the Mixdown is on Stereo.
If different, it could cause the video to not be recognized or to be unplayable in the Plays.TV client.
9. In Subtitles tab, be sure to delete any subtitles enabled.
10. In the Chapters tab, disable "Create chapter markers".
By default the “Create chapter markers” checkbox is marked.
11. Click on Start. It will start converting your video. Depending on the length of the video and your hardware the converting time can vary.
12. Open Plays.TV and there should be a new video in your Plays.TV client.