Problems with Audio in the Recording can sometimes be difficult to diagnose, but hopefully this article will help you try some things to hopefully fix the problem.
No Audio at all:
You will want to make sure that your game audio is set to play through the Default Device in Windows Playback. Typically if it's all audio, it means there is some kind of disconnect in what device Plays.tv is trying to record. Note: Even things like changing the Default Device while still in the game will not correct it; You would need to restart the game for it to be effective.
No Game Audio (Microphone Works):
Same steps as above with No Audio, but more specific to the game itself; ensure the game audio is being played through the Default Device. However, you will also want to check any specific audio software or hardware you might be using. Some problematic things we've seen are:
- Audio Software: Razer Kraken Helper, VoiceMeter, etc (Note: This doesn't necessarily mean you need to disable the software completely, but see if there is a setting that might be causing the problem)
- Audio Hardware: Audio Interfaces, Sound Cards, etc
- Specific Headsets: There are some headsets that can have separate audio channels for the game and VoIP software.
No Microphone (Game Audio Works):
Since Plays.tv recording the microphone and recording game audio are very separate you'll just need to ensure that your microphone is working appropriately. However, some issues we've seen with microphone not recording have been:
- Several Microphones attached to your PC: You'll want to ensure you have the appropriate microphone selected in your Plays.tv Audio Preferences.
- Volume Adjustment on Several Programs: Make sure that volume adjustments in Windows, other programs, and Plays.tv are set to the required levels to hear it properly.
This can come in two variations. Either the Game and Microphone Audio are both Desynced from the Video, or only the Microphone is Desynced and the Game Audio and Video are accurate. We're still investigating some cases on why Desync happens, but here is some solutions we've seen:
- Similar to 'No Game Audio' Section; Audio Software/Hardware: Some programs or hardware that may enhance or change the audio can add an incredibly minor delay at first, but overtime it might increase that delay til it's noticeable.
- Added Physical Extensions: We've seen cases where things like USB Hubs and Extension cables have caused the delay. In these cases the delay typically doesn't get worse over time, but stays delayed a specific time no matter how long the recording is.
- Specific Microphones: We've heard some cases that we're still investigating where some particular microphones are getting the effect of Desyncing. One that is mentioned regularly is the Blue Snowball or Yeti microphones. However, it's possible the other points may have had an effect.
Note: Sometimes Full Audio Desync (Game + Mic) can be solved with Handbrake. Here is an article discussing that: LINK
We'll continue to enhance this article and provide any support we can to correct issues regarding Audio. If a point above didn't help resolve your issue, or isn't relevant to your issue please let us know! Perhaps with our investigation into your Audio problem we can help further build this Article with more potential solutions. Here is a link to our Article on how to Send Client Logs with a Support Ticket: How to Send in Client Logs