Since updating to the new Plays App, I am unable to Record!

Solution: The new Plays app has some difficulty with detecting a game running elevated as Administrator. We recommend that you check to see if the game is running as Administrator, and if so, disable it. However, you may also try elevating the Plays app as Administrator. If that does not work, we recommend checking out the Recording Troubleshooting Article.


My App appears to be stuck on a loading screen and I cannot access my videos

Description: Typically you will see a gray window with the Plays logo in the center, and it won't go farther than that after quite some time.

Solution: While we're still investigating it, we have found several users have had good luck with either elevating the Plays app as Administrator, or even reinstalling the app if it didn't install correctly. However, there are a few rare cases where anti virus/malware software could be falsely flagging Plays as malicious. If a Plays process was quarantined, ensure that it is flagged as safe. If it's still having issues after that, try the recommend steps from the first sentence, but with the anti virus/malware temporarily disabled just so Plays can finalize installation. You can re-enable your anti virus/malware once the installation is complete.


These are issues that we receive multiple reports of and typically follow a similar symptom, and have some matching data to support it. It does not contain issues with vague symptoms ("Not Recording", "Unable to Upload", etc) unless we have a specific reason why it is happening (Affecting a specific game, certain hardware, etc).


Keep in mind that we cannot place every single known and historic issue here. While we may not have a list of all games that are known to have issues, we will try to list games that are being specifically affected recently including new releases. We also may not list some trending issues if we're unaware of a common factor yet. If you are having a bug, and you are not seeing your issue listed here or don't think it applies to you, then we highly recommend making a user ticket with logs attached. How do I send Client Logs?